Taikoo Place is part of the Swire Properties portfolio, in which they have launched a community app for tenants and visitors. Swire Properties asked us to perform UX audit to reveal usability and users’ satisfaction towards their app after launch.

Data tracking on Firebase Analytics

We look into Key Performance Indicators (KPIs) for Taikoo Social. For example, most used features and retention rates.

Online Survey

Existing users are invited to an online survey and express their preference and how they view certain features.

1-on-1 in-depth Usability Test

Testers were tasked to navigate through the prototype and asked questions to express their feelings about their process. All answers were documented with video, voice and written format.