Looking to sell to the 1+ billion people in China?
This article explains how your international ecommerce website can double up as a WeChat store.
By double up, I mean that your international and China site share the same codebase.
There are several benefits for doing so. First, universal maintenance, upgrades and scaling. This in turn leads to lower costs and faster feature rollouts. Second, centralized customers, orders and data. This allows you to achieve a single view of customer across countries more seamlessly.
(skip this section if you already know why)
If you are new to selling in China, read on.
Retailers generally have three options for selling in China:
- Marketplaces: Taobao, Tmall and Jingdong
- WeChat store
- Your own e-commerce website
The marketplaces are where >85% of the online sales take place. However, brands are starting to move away from them for a few reasons.
First, the customer belongs to them, not the brand. Second, it is difficult to build a unique identity because you have to conform to the layouts on their website. Third, you have a pay a third-party provider (TP) a lot of money to maintain, market and fulfill your products.
Therefore, brands are moving towards the WeChat community for a solution. WeChat has 768 million active users, which is a lot of market share in China!
WeChat allows businesses to set up an official account with them and launch their ecommerce site as a HTML app that is embedded within a webview on their site.
Leftmost Screenshot: WeChat official account page with menu that leads to WeChat store
Center and Right Screenshots: WeChat app with webview showing the ecommerce site
For completeness sake, why not your own ecommerce store? If you have a WeChat store, you also by default have your own ecommerce website.
The reason why people rarely discuss your own ecommerce store is because driving traffic to it without leveraging an ecosystem like WeChat is very challenging.
Step 1. Preparing your ecommerce website for WeChat
To prepare your website for WeChat, you have to do several things.
First, language and currency. Your e-commerce store has to be multi-lingual and multi-currency and support Simplified Chinese and RMB.
Second, payments. Your e-commerce store has to support WeChat pay. That is the only payment method allowed on the WeChat platform.
Third, accounts. Users should be forced to create an account via WeChat oauth. This is so that you are able to map your customers to their WeChat Ids so that you can send push messaging and promotions to them.
Fourth, mobile first. Most ecommerce sites in China do not even have a desktop version. This means the required user experience in China is a mobile first experience as opposed to a mobile responsive one. This means your website should appear and feel on mobile more like a native app than a website.
Step 2. Sort out legal and administrative requirements
On the administrative side, you will need a WeChat official account in China, which requires you have the following:
- China Wholly Foreign Owned Entity WFOE
- .cn domain
- WeChat official account
- ICP registration, the license that allows you to operate a website
Setting these things up take 2 months of time, so do be sure to get started early.
If you would like to do this, feel free to contact us and we can connect you to partners who can help.
Step 3. Let users in China access your site
Many international websites are blocked from within China by the Great China Firewall (GCFW). To get over this problem, you have to set up a reverse proxy that tunnels any traffic to your China site to your international site.
The structure of what you have to set up looks like this:
That's a wrap! After you complete the 3 steps above, visitors to your WeChat official account can now browse and buy products on your international site as per normal in China.
If you would like to get your e-commerce site ready for selling in China on WeChat, feel free to reach out to us here.